The Sr. Automation Lead – Enterprise Service Workflow is responsible for transforming enterprise service operations through intelligent automation and AI, powered by the ServiceNow platform. This role owns the functional strategy and execution of enterprise-wide workflows, enabling seamless, scalable, and resilient services across IT, employee, and business operations.
Automation Lead will functionally guide SRE practices, enable production-grade automation from federated development teams, and ensure platform stability, risk management, and audit readiness. This role bridges innovation and operational rigor—ensuring advanced automation and AI use cases reach production safely, compliantly, and at scale.

Key Responsibilities
- Own and execute the automation vision and roadmap for ServiceNow-based service workflows.
- Identify, prioritize, and lead high-impact automation opportunities across ITSM, ITOM, and custom enterprise workflows.
- Define platform standards, reusable patterns, and reference architectures for enterprise service automation.




- Drive adoption of AI-powered capabilities such as Predictive Intelligence, Virtual Agent, AI Search, workflow intelligence, and GenAI experiences.
- Support transformation of CMDB to enable robust foundation
- Translate business needs into intelligent, outcome-driven workflows that reduce manual effort and improve service quality.
- Establish KPIs to measure automation effectiveness, AI value realization, and operational impact.
- Support production readiness for enterprise workflows, including deployment standards, automated testing, and rollback strategies.
- Enable CI/CD-driven ServiceNow deployments, partnering with DevOps and release teams to improve speed and reliability.
- Ensure automation changes move from ideation to production with minimal risk and maximum observability.
- Functionally lead and influence the SRE practice, embedding reliability into workflow design.
- Define and monitor service-level objectives (S

📌 Sr. Automation Lead–Enterprise Service Workflow (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru