Job Description:

Job Description:-

As Program Manager, you will establish and direct the Program Management Office for a large, multi-functional division spanning Customer Service, Operations, Underwriting, Grievance, and Partner Management.

You will act as the operational engine for our most critical initiatives, establishing the frameworks to track progress, manage risks, and ensure cross-functional alignment. Crucially, you will translate complex project data and operational metrics into transparent, compelling executive narratives and presentations. This role requires rigorous project management expertise, high emotional intelligence, and the ability to influence division heads to deliver on strategic objectives.

Key Responsibilities
- Centralized Program & Portfolio Management
- Portfolio Governance: Design and implement a centralized tracking system for all key projects, programs, and strategic initiatives running across the division.
- Execution & Accountability: Drive initiatives from scoping to delivery. Actively manage project timelines, unblock bottlenecks,



and ensure dependencies between siloed departments (e.g., Underwriting and Customer Service) are mapped and mitigated.
- Resource & Capacity Planning: Monitor bandwidth across the teams to ensure critical programs are adequately resourced and prioritized.
- Executive Reporting & Narrative Synthesis
- Executive Presentations: Own the creation of high-stakes presentations (PPTs), board decks, and business reviews. You must be able to synthesize project statuses and operational metrics into cohesive, 5-slide narratives that drive decision-making.
- Performance Dashboards: Build and maintain visibility into divisional OKRs (Objectives and Key Results) and SLAs, translating raw data into actionable insights for leadership.
- Meeting Governance: Run rigorous leadership and steering committee meetings. Set the agenda, pre-read materials, and ensure time is spent making decisions on escalated risks rather than s

📌 Program Manager (Noida)
🏢 Mancraft Consulting
📍 Noida