Handling incoming telephone calls from customers in financial difficulties and dealing with all queries in a professional manner.
Role involves interacting with customers and assessing their full financial situation which includes discussing full income and expenditure be make an informed decision.
Role involves discussing Forbearance options with customer and providing appropriate arrangements in line with customer needs.
Making proactive outbound calls to explain and support in clearing arrears on the account
To take calls concerning difficult vulnerable customers/complaints in a polite and professional manner.
Ensure that customers who are experiencing, or may experience, vulnerability due to their personal circumstances, is especially susceptible to harm receive valuable outcomes – identify, understand the impact and provide adequate support.
To prepare and dispatch required information packs to customers. This includes preparation of templated and bespoke manual letters, preparation of impact tables and working on emails.




Passionate about customer journey and deliver Good outcomes to customers in line with process and policy.
To ensure the timely communication of information to colleagues and line management.
Process Improvement: Identify operational inefficiencies and suggest process improvements to enhance workflow, customer journey and service quality.
Active participation in team engagement and CSR activities initiated by the team or people engagement group.
Proactive approach to invest on self-development aligned to the career goal.
Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and e

📌 Financial Support Officer IND (Bengaluru)
🏢 Osbindia
📍 Bengaluru