The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be practical for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.
Key job responsibilities
Your responsibilities will include, but will not be limited to:
Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
Working with other customer support teams to ensure a consistent and high-quality level of support.
Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
Assisting with customer communication during AWS critical launches and support events.
About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance. It isnt about how many hours you spend at home
📌 2515955 Technical Customer Service Associate (Bengaluru)
🏢 half the sky
📍 Bengaluru
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