Join Vonage and help us innovate cloud communications for businesses worldwide

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company

Why this role matters

As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

Please note the role has Fixed shift timing: 14:30 - 22:30 IST
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases




- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)

What you’ll bring
- Bachelor’s Degree in Computer Science or equivalent
- At least 2-4 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKsExperience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
- Proven experience leveraging Generative and Agentic AI tools and LLMs to accelerate complex technical troubleshooting, log analysis, and script debugging

Nice to have:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or And

📌 Technical Support Engineer (Bengaluru)
🏢 Vonage
📍 Bengaluru