About Freshworks
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact.
Come build it with us.
Job Description
As a Staff Product Manager for the IAM and Data Platform, you will serve as a highly experienced individual contributor recognized for your deep technical and domain expertise. In this role, you will tackle Freshworks' most complex, ambiguous, and technically challenging platform problems, driving broad organizational impact and shaping our overarching technical product direction.
Impact You Will Create
- Drive Platform Vision: Identify and champion new technological capabilities and architectural shifts that provide a competitive advantage, unlocking new efficiencies and securing deep enterprise trust.
- Deliver Transformative Capabilities: Define and deliver foundational platform capabilities and architectural improvements that scale the platform to meet future global demand.
- Establish Thought Leadership: Serve as a recognized technical product thought leader within Fre