Description
PROFESSIONAL:
- Recognize and respect cultural diversity.
- Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately.
- Respond to communications received within a reasonable time frame.
- Project a professional manner and image.
- Adhere to ethical principles.
- Demonstrate initiative and responsibility.
- Work as a team member.
- Effective Time Management.
- Prioritize and perform multiple tasks.
- Adapt to change, including new hours of operation and methodology.
- Attend functional team meetings and mandatory in-service education.
- Maintain proper observation and adherence to company policies and procedures.

Responsibilities
JOB RESPONSIBILITIES:
- Responsible for effective and efficient verification of all patients’ benefits before their appointment.
- Responsible for answering incoming calls from other providers, recipients, and carrier groups in relation to insurance coverage.
- Research eligibility information online with various insurance carriers.
- Responsible for acting as a liaison between patients,



healthcare providers, and insurance carriers to ensure all proper measures are taken and information is collected.
- Ensures all patient questions are answered and issues are resolved timely by utilizing the appropriate resources.
- Responsible for obtaining all referrals and authorizations for procedures and services, as required.
- Other duties as assigned by the Lead Asst. Managers/Managers.

Qualifications
- REQUIRED EDUCATION/EXPERIENCE: Graduate in any stream; customer service; must be computer literate; have multi-tasking skills, excellent organizational skills, verbal and written communication skills; team player.

YEARS OF EXPERIENCE:
- 2-5 Years for A2 Band

POSITION RELATIONSHIPS:
- Reports directly to the Assistant Manager

KNOWLEDGE, SKILLS, AND EXPERIENCE:
- Good organizational skills and the ability to multi-task
- Ability to operate basic office equipment, answer multi-line telephones

📌 Senior Executive (Chennai)
🏢 EXL
📍 Chennai