Key Responsibilities

Team Leadership & Centre Operations

âHire, onboard, and manage a team of 8â14 specialists across 4 pillars: CIO & Events, Digital & Content,

Operations & Finance, AI & IT

âSet daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI

reviews

âMaintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq

âOwn the Bhubaneswar office operations â vendor contracts, facilities, IT, compliance

âManage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar

Cross-BU Delivery

âEnsure every GEC business unit receives its agreed service level from the CSC â CIO outreach, event

pipeline, lead generation, campaign execution, MIS reporting, account management

âChair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact

âServe as the primary escalation point for all Dubai HQ requests to the CSC team

AI & Process Governance

âAlign with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to





ensure all 12 agents are running, maintained, and continuously improved

âOwn all CSC SOPs â create, document, and enforce standard operating procedures for every function

âDrive continuous improvement: identify manual processes that can be automated; champion the 10x

productivity mandate

Requirements
Must-Have

â5â7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management

â Proven experience managing a team of 8+ people in a multi-function setting

â Experience working with international clients or remote reporting to senior leadership

â Strong command of CRM systems â Zoho CRM preferred; Salesforce acceptable

â Excellent written and spoken English â will communicate daily with Dubai HQ leadership

â Demonstrated experience with project management and SOP development

â Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP

📌 CSC Centre Head (Bhubaneswar)
🏢 GEC MEDIA GROUP
📍 Bhubaneswar