Description
First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions: Provides support, operations and maintenance services to divisional IT staff and Corporate Executives. Services require a high degree of customer service, technical expertise, and velocity to return the customer to a working state. Very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department’s goal of being Operationally Excellent

Experience:
- Minimum of 2 years work experience required

Education:
- High school diploma required
- Degree in Information Technology, Computer Science or related field preferred.

Required Skills:
- Excellent customer service and interpersonal skills.
- Ability to set customer service standards and follow guidelines, as well as to help others interpret policy.
- Thorough understanding of support,



operations and maintenance processes
- Excellent organizational skills
- Robust oral and written communication skills (technical and non-technical).
- Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information
- Broad range of network and desktop knowledge is highly desirable, including:
- OS: Windows 7, Windows 10
- Applications: MS Office 2016, O365.
- Network TCP/IP, WINS, DNS, DHCP
- May be required to kneel, bend, talk and hear

Essential Functions & Responsibilities

Primary Responsibilities:
- Responsible for accepting incoming service requests via phone, e-mail or in-person
- Must be able to accurately prioritize, categorize and triage incoming requests for service
- Responsible for escalating requests for service to the appropriate level of support
- Responsible

📌 Specialist- IT I IND (Tamil Nadu)
🏢 First Solar
📍 Tamil Nadu