We are having an urgent opening for the position of Sr. Executive Project Logistics for a reputed company in Logistic and Freight Forwarding Industry at Mumbai (Andheri (E)) Location.
Job Description:
Reporting to the country Project logistics Manager, the senior Executive as Service Representative is to provide an effective and efficient customer service to all internal and external OIA customers by utilizing excellent, in-depth knowledge of company products, policies and procedures and shipping methods and shipment terms.
Key Responsibilities:
- Coordination with shipping line for OOG /ODC / FR /OT cargo as well General cargo including FCL and LCL shipment rates –Export shipments for Pan India Business structure.
- Rates filing with carriers and arrange the booking with all top shipping lines, consolidators or NVOCC
- Coordination with IATA agent for AIR exports rates and services.
- Handling and managing general cargo and project shipments, incl. full operational (technical) and cost control / profitability(commercial) aspects with respect to Exports.
- Assist and communicate regularly with customers with inquiries. Receive and process customers’ orders in a timely and professional manner.
- Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
- Ability to generate spot quote with carrier and good strength to further negotiation.
- Positive command on cw1 for generation of digital shipment job and upload all event with supporting in E-docs
- Well aware operation task which need to capture in cw1 timely manner.
- Good control on carrier online booking and SI submission on priority.
- Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
- Troubleshoot and resolve non-routine or complex issues / escalations with professionalism and in line with OIA service standard and re