Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
The Aftersales Parts will collaborate with our multi-brand distribution partners, dealer network, export distributors, and internal teams to deliver high-quality and responsive aftersales customer service support. This role emphasizes the Farmer First mindset while driving. sustainable results
Your Impact
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Dealer & Customer Inquiry Management Respond to dealer inquiries via phone and email within defined SLAs using Salesforce, providing transparent updates on actions taken, resolutions, pricing, and order status to maintain strong customer satisfaction.
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Order, Backorder & Breakdown Management Oversee customer backorders and machine breakdown escalations, maintain breakdown delivery records, resolve OASIS order exceptions, and follow up to ensure timely case resolution.
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Cross‑Functional Coordination & Aftersales Support Work closely with Logistics, Shipping, Procurement, Warehousing, Factories, and Customer Service to resolve freight issues, improve delivery performance, support dealer aftersales needs, and arrange out‑of‑hours parts support when required.
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Operational Reporting & Performance Monitoring Produce and review daily open‑order reports, validate purchase order details, monitor customer support KPIs and Salesforce dashboards, and track immobilized machine cases with timely escalation and dealer communication.
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System Administration & Business Support Manage dealer accounts and Direct from Supplier orders in OASIS, create sundry invoices and credits, participate in seminars and company events, and support extended European shift operations during peak harvest periods.
Your Experience and Qualifications
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6+ years in a Customer Care Coordinator role with hands-on experience in both virtual and face-to-face custome
📌 Aftersales Parts Coordinator, CC (Pune)
🏢 Agco
📍 Pune