At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.
LI-HT1
Job Description
Change Champion – Quick R&R; / Job Description
- Act as the primary business-facing support for users of the RES Appian system within PAO
- Support implementation of Appian Phases 1A, 1B, 2A, and 2B for corporate office functions
- Provide frontline user assistance through weekly support sessions, MS Teams channels, mailboxes, and ad-hoc queries
- Deliver up to two targeted trainings per month based on user feedback and adoption needs
- Communicate clearly to address misinformation and reinforce correct system usage
- Translate technical updates into user-friendly guidance
- Maintain logs for user feedback, communications, and improvement requests
- Act as a liaison between PAO, RES, GSO,
and Appian leadership
- Advocate best practices and support ongoing adoption of the Appian system
- Provide monthly reporting on adoption, feedback, improvements, and trainings delivered
- Support global collaboration across International and Americas regions
CHANGE CHAMPIONS – ROLES & RESPONSIBILITIES (R&R;)
1. Overview of Services
This scope of services covers Change Champion support to the RES Facilities & Construction Program Assurance Office (PAO) for the implementation of the RES Appian system, which is used to capture and manage Real Estate Project information.
Change Champions act as the first line of support for business users and play a key role in driving awareness, adoption, and effective use of the Appian system.
2. Resourcing Model
- 1.5 Change Champion resources per region
- Regions covered: International and Americas
- Resources will collaborate and provide global support as required