The Data Science Manager – Client Experience is responsible for driving post-production success of Tookitaki’s AI and analytics solutions across clients.
This role leads a team of data scientists focused on model optimization, alert tuning, threshold calibration, configuration enhancements, performance reviews, and ongoing client engagement. The individual will act as a trusted advisor to clients, translating business requirements into analytical improvements that enhance detection effectiveness while reducing operational burden.
The role combines people leadership, client engagement, data science expertise, and cross-functional collaboration with Product, Engineering, Delivery, and Client Success teams.
Key Responsibilities
Client Success & Value Realization
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Own the analytical success of clients after production go-live.
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Conduct periodic model performance reviews and health checks.
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Drive fine-tuning initiatives to improve alert quality, precision, and operational efficiency.
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Partner with clients to understand evolving business, regulatory,
and operational requirements.
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Recommend and implement configuration changes based on observed system performance and client feedback.
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Lead regular client workshops, review meetings, and performance discussions.