Company Overview

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

Role Objective

We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.

This role requires a mix of robust technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Key Responsibilities
- Analyze, troubleshoot, and resolve application,



system, or integration issues.
- Provide outstanding support for Business Hub and Analytics Platform.
- Troubleshoot issues over calls with customers when needed.
- KNIME workflows to support issue resolution (training will be provided).
- Collaborate closely with fellow support engineers and development team members.
- Contribute to continuous improvement of support processes, tools, and knowledge sharing.
- Share technical insights with the development team to improve future releases.
- Participate in on-call rotations

Requirements
- Strong experience in technical or application support, helpdesk, ticket management or support engineering.
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
- Experience administering software solutions on Linux and/or Windows platforms.
- Basic knowledge of SQL database for data checks and issue investigation.
- Ability to re

📌 Senior Technical Support Engineer (India)
🏢 N-Ix
📍 India