Position: Customer Service Agent – Airport Ground Staff
Company Overview:
Airstriprealtech is a leading airport ground handling company based in Chandigarh, Punjab, India. We provide a wide range of services to airlines and passengers, including check-in, baggage handling, and customer assistance. Our team is dedicated to providing the highest level of customer service and ensuring a smooth and efficient airport experience for all travelers.
Job Overview:
We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent – Airport Ground Staff. In this role, you will be responsible for assisting passengers with their travel needs and providing exceptional customer service at the airport.
Key Responsibilities:
- Greet and assist passengers at check-in counters and boarding gates
- Handle ticketing, reservations, and other inquiries from passengers
- Check and tag baggage according to airline regulations
- Ensure compliance with airport security and safety procedures
- Assist passengers with special needs,
such as wheelchair assistance
- Resolve customer complaints and issues in a timely and professional manner
- Coordinate with other airport staff and airline personnel to ensure a smooth and efficient operation
- Maintain a clean and organized work area
- Adhere to company policies and procedures at all times
- Attend training sessions and meetings as required
Qualifications:
- High school diploma or equivalent
- Previous customer service experience is preferred
- Excellent communication and interpersonal skills
- Ability to work in a rapid-paced and dynamic environment
- Robust problem-solving and decision-making skills
- Attention to detail and ability to multitask
- Willingness to work flexible schedules, including weekends and holidays
- Must be able to pass a background check and obtain necessary airport security clearance
- Fluency in English and knowledge of other languages is a plus