Job Description:

Our client, a leading AI platform specializing in medical billing operations, is seeking dedicated and detail-oriented Medical Billing and Insurance Claims Specialists to join our team. The ideal candidates will have at least 6 months of experience in medical billing, insurance claims, or a related field and possess solid English proficiency. As part of our client-facing team, you will be providing vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling, data categorization, and transcript analysis.

Key Responsibilities:
- Outbound Calling:
- Make outbound calls to insurance companies and payors to collect essential information, including claim statuses, denial reasons, and any additional relevant details.
- Conduct all calls in full compliance with the company's guidelines and applicable healthcare regulations.
- Maintain professionalism and ensure clear communication during each call.
- Data Categorization and Labeling:
- Accurately record, categorize,



and label calls or information gathered using the taxonomy and definitions provided by the client.
- Ensure all claim statuses and call outcomes are properly labeled for consistency in reporting and easy analysis.
- Deliver categorized data in periodic reports or through the portal developed by client, following the requested format and frequency.
- Call Transcript Analysis:
- Analyze recorded call transcripts to extract actionable insights, identifying trends, recurring denial reasons, and other patterns.
- Compile findings into periodic reports, providing valuable information to the Client to support process improvements and optimize workflows.

Qualifications:
- Minimum of 6 months of experience in medical billing, insurance claims, or a related field.
- Strong English proficiency, both verbal and written.
- Familiarity with healthcare regulations and industry guidelines.
- Excellent communication skills with the ability to make

📌 Medical Billing Specialist (Kolkata)
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📍 Kolkata