About the Role
We are seeking a relationship-driven Business Development Manager (BDM) with 2–6 years of experience in converting business opportunities, nurturing client relationships, and driving revenue growth through upselling and cross-selling.
This role is not responsible for new lead generation. Instead, the BDM will focus exclusively on converting inbound or internal leads, strengthening existing accounts, and maximizing revenue potential across BigStep Technologies’ AI and Digital Product Engineering offerings.
Roles and Responsibilities
1. Lead Conversion (No New Lead Generation)
- Take ownership of all incoming leads, primarily from existing accounts, marketing, referrals, and internal teams.
- Understand client needs, qualify the opportunity thoroughly, and convert leads into active deals through structured engagement.

2. Upselling & Cross-Selling
- Strategically map BigStep’s AI, Digital Transformation, Cloud, and Product Engineering capabilities to client requirements.
- Identify and pitch additional services, upgrades,



and enhancements to increase contract size and revenue per account.
- Drive expansion across multiple service lines by identifying new use cases in current accounts.

3. Relationship Management (Farming Focus)
- Build and maintain solid, long-term relationships with decision-makers and influencers within assigned accounts.
- Conduct regular check-ins, review meetings, and on-site visits when needed to understand evolving needs.

4. Stakeholder Coordination
- Serve as the single point of contact between clients and internal teams (Delivery, Tech Leads, Product, Finance).
- Ensure seamless communication, alignment on expectations, and smooth execution of engagements.

5. CRM Ownership
- Maintain accurate, up-to-date CRM entries for all activities—conversations, opportunity stages, forecasts, and revenue projections.
- Use CRM insights to support leadership with data-driven business intelligence.

6. Account Insights & Reporting
- Track

📌 Business Development Representative (Gurugram)
🏢 BigStep Technologies
📍 Gurugram