Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our versatile, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About the Role:
The Customer Success Manager owns customer outcomes end‑to‑end for Entrust’s Digital Security Solutions portfolio, which includes identity, cloud security, and hardware‑backed cryptographic platforms.
This is a solutions‑focused, program‑oriented role responsible for driving adoption, value realisation, renewals, and long‑term relationships across a global, scaled customer base. CSMs manage a broad portfolio of customers across industries and regions,
balancing high‑touch engagements with scalable, automated success motions.
As part of a team being built from the ground up, the CSM will help design and implement success plans, engagement models, renewal frameworks, and health metrics, evolving the function from proof‑of‑concept to a mature, outcome‑driven Customer Success organisation.
A key objective for the role includes leading customers through critical hardware upgrade programmes
Key Responsibilities:
- Manage a portfolio of long-tail enterprise customers, focusing on satisfaction, retention, and expansion.
- Develop and execute engagement plans tailored to customer needs and lifecycle stages.
- Monitor customer health metrics and proactively address risks and opportunities.
- Serve as the primary point of contact for customer inquiries, escalations, and feedback.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer
📌 Customer Success Manager (India)
🏢 Entrust
📍 India