Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position is responsible for the delivery and execution of projects and initiatives within DPS – Enterprise Technology. DPS – Enterprise Technology setup enables Prudential to delivery technology as a Product to both internal & external customers.

The role will work closely with Sr. Manager – Process Management & Integration to enhance ServiceNow ITOM capabilities and should possess experience specializing in IT Operations Management (ITOM), including CMDB, Discovery, Service Mapping and Event Management. The role requires robust technical expertise in ServiceNow platform development,



close collaboration with infrastructure and operations teams, and the ability to deliver scalable, enterprise-grade ITOM solutions aligned to organizational standards and governance.

Job Description
- Implement and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and CMDB Health.
- Configure and maintain MID Servers, credentials, and discovery schedules across on‑prem, cloud, and hybrid environments.
- Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes.
- Develop platform configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
- Build and support integrations using REST/SOAP APIs, IntegrationHub, and custom spokes.
- Create dashboards and reports to track ITOM KPIs such as coverage, CI health, event reduction, and MTTR.
- Provide L2/L3 production support, perform ro

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 Prudential
📍 Bengaluru