Job Description – ServiceNow ITSM - Architect / Tech Lead
Role Overview
We are seeking an experienced ServiceNow ITSM Specialist with solid functional and technical expertise across ITSM, HRSD, and SPM modules. The ideal candidate will have a proven track record of designing and implementing ServiceNow solutions, developing custom workflows, driving platform optimization, and integrating ServiceNow with third‑party systems such as Microsoft Intune, SAP and Jira. Additionally, the candidate should have strong communication skills to elicit requirements from business users and translate that into technical requirements.
Should have played the role of Architect / Tech Lead to guide the team of the ITSM and other modules. Handled the team of service now developers and set standards for key areas to deliver quality Service experience.
Key Responsibilities
1. Requirements Engineering & Business Analysis
- Conduct discovery workshops with stakeholders to elicit, analyze, and document business requirements.
- Translate high-level business needs into detailed User Stories and Acceptance Criteria.
- Perform gap analysis between current business processes and ServiceNow out-of-the-box (OOTB) functionality.
- Create process workflows and documentation (Process Maps, Wireframes, Functional Design Docs).
2. Solution Design & Configuration
- Design and configure solutions across ITSM, SPM, and HRSD modules, prioritizing OOTB configuration over custom development.
- Configure forms, fields, UI Policies, and Client Scripts to support business requirements.
- Manage Demand Management intake, including dashboard creation and reporting for executive stakeholders.
- Support the implementation of integrations (Intune, SAP, Jira) by defining integration requirements and mapping data fields.
3. Agile Delivery & Testing
- Act as the Product Owner proxy: prioritize the backlog and facilitate Sprint planning/grooming sessions.
- Lead User Acceptance Tes
📌 ServiceNow(ITSM) Architect (Chennai)
🏢 Renault Group
📍 Chennai
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