About the Role

We are looking for a ServiceNow Managed Services Technical Consultant to join our offshore delivery organization in India. In this ticket-driven, customer-facing role, you will support global customers by handling incidents, service requests, problems, and minor enhancements through structured managed services workflows. You will work closely with customers, onshore Service Delivery Managers, and internal teams to ensure reliable, high-quality ServiceNow platform operations, meet SLAs, and drive continuous service improvement. Flexibility to support an optional on-call and rotational shift model (24x7) may be required for specific engagements. Participation is selective and compensated separately as per defined support policies.

What Will You Do?

As a Managed Services Technical Consultant, you will take ownership of ServiceNow tickets end-to-end, ensuring timely resolution, proactive communication, and consistent service quality. You will play a key role in maintaining platform stability and customer satisfaction.

Key Responsibilities





Managed Services and Operational Delivery
- Handle incidents, service requests, problems, and minor enhancements on the ServiceNow platform.
- Own tickets end-to-end, from analysis and resolution to closure and documentation.
- Ensure adherence to SLAs, OLAs, and priority models.
- Actively monitor queues and proactively pick up tickets.
- Provide explicit, customer-ready troubleshooting updates in tickets.
- Participate in rotational shifts covering global time zones.
- Participate in weekday and weekend on-call support, on a rotational basis.
- Perform customer platform upgrades

Technical Delivery & Platform Support
- Configure and support ServiceNow modules including:
- ITSM (mandatory)
- ITOM, ITAM, CMDB / CSDM, HRSD, IRM, SecOps (as applicable)
- Perform configuration and development tasks such as:
- Business Rules, Client Scripts, UI Policies
- Flows and Workflow Designer
- Script Includes and integrations
- Sup

📌 4M India-TC (Bengaluru)
🏢 Plat4mation
📍 Bengaluru