Who You’ll Work With:

The CRM Strategy & Sales Enablement plays an important role in powering AllianceBernstein’s sales success. The team delivers modern technology capabilities that elevate the effectiveness of the global sales organization, leveraging a blend of leading SaaS platforms, in‑house applications, and streamlined business processes that ensure clean, accurate, and actionable data.The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic workplace where innovation, precision, and continuous improvement come together to drive meaningful business impact. The team oversees the full lifecycle of these tools—including ongoing development, enhancements, planning, and support—creating a dynamic environment where innovation, precision, and continuous improvement come together to drive meaningful business impact.

What You’ll Do:
The Salesforce Administrator/Developer will play a critical role in ensuring the stability, usability,



and continuous improvement of the firm’s Client Group business’ CRM platform. This position blends operational excellence with hands-on configuration work, supporting business users while driving enhancements that elevate the ‑on configuration work, supporting business users while driving enhancements that elevate the platforms’ overall value.

Platform Support & Issue Management
· Actively monitor the production support queue and provide timely triage for incoming issues.
· Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.
· Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.
· Collaborate with internal technology teams to drive issues to successful closure.
· Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.

User Administration & Security
· Administer user accounts, including license provisioning, ac

📌 Sr Salesforce Administrator/Developer (Pune)
🏢 AllianceBernstein
📍 Pune