What You Will Do:
- Engineer & operate scalable monitoring & observability platform for Ensono’s Hybrid Cloud clients, using current tools in Ensono fleet such as BMC Truesight, BMC Helix, Entuity, VMWare Aria.
- Plan and execute strategic roadmap for observability and monitoring tools, ensuring alignment with business and clients’ requirements
- Define monitoring best practices, including proactive alerting, anomaly detection and performance analytics
- Operate and optimize end-to-end monitoring solutions, for real-time visibility into network, distributed systems and applications
- Establish automated alerting thresholds based on Service Level Objectives (SLO) and Service Level Agreement (SLA)
- Establish monitoring audit standards for conformance and compliant purposes on standard as well as custom monitors
- Point of escalation for day-to-day monitoring related incidents
- Automate monitoring configurations and telemetry collection using scripting and Infrastructure as a Code (IAC) tool like Ansible and Terraform
Required Qualifications:
- 7+ years of experience in observability or monitoring engineering operational roles
- 7+ years of hands-on experience with ITSM platforms such as ServiceNow and Monitoring Tools such as BMC, Data Dog, Entuity, or others
- Strong proficiency in Python, Bash, JavaScript for automation and scripting
- Experience with Infrastructure as Code (Ansible, Terraform, etc) for observability tools deployment
- Strong analytical and problem-solving skills for diagnosing complex issues
- Effective communication and leadership, especially in training and cross functional team collaborations
- Ability to think outside the box, holistically about processes that impact the business engagement, and continually refine processes
- Ability to thrive in an independent and cooperative fast-paced environment, managing priorities properly
- Bachelor’s degree in related field
Preferred Qualifications:
- Master’s degree in information technology rela