Position: Head of Customer Success / Director of Customer Success

Department – Customer Success)

Experience: 15 to 20 Years in a Managerial Role

Age:- 30 to 40 years

Location: Noida

About Us:

Founded in 2005, IDCUBE Identification Systems Private Limited operates globally, with offices in the USA, UAE, Malaysia, and India. We specialize in delivering on-premises and cloud-based physical security platforms to distributors and system integrators, backed by 4500+ successful product case studies from 20+ countries. Addressing the fragmented physical security market, our integrated approach minimizes costs and complexities associated with assembling solutions from diverse software brands. IDCUBE's software encompasses comprehensive modules for streamlined physical security management across various architectures.

Job Summary:

As the General Manager of Operations, you will be responsible for overseeing and optimizing the performance of various operational functions at IDCUBE. Your solid leadership skills, combined with your background in the Army and managerial expertise,



will be instrumental in effectively managing cross-functional teams and ensuring the seamless execution of our operations.

Key Responsibilities / KRAs

1. Customer Success Leadership
- Own and manage the complete Customer Success Department operations across Pan India.
- Lead the Customer Success organisation, ensuring structure, clarity of roles, and high performance.
- Establish, monitor, and improve Customer Success performance frameworks aligned with business goals.
- Set clear KPIs/OKRs for all Customer Success teams and ensure alignment with business outcomes.

2. Strategic Planning & Operational Execution

• Develop and implement strategic plans, policies, and procedures that strengthen Customer Success and overall operations.

• Identify improvement opportunities in process, technology, and team capabilities.

• Ensure operational alignment between Customer Success goals and organisatio

📌 IDCube- Director of customer success (Noida)
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📍 Noida