Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an Deputy Manager Operations is to assist in managing overall account performance and financial profits by coaching and developing Assistant Managers to deliver quality performance. Managing Assistant Managers to ensure day to day Operations are succesfull.
Job title:

Deputy Manager-Operations
Job Description:

Education: Any Graduate

Experience: 6+ years experience in Claims Administration, including directing multiple sites and clients. Healthcare Industry Preferred.

Roles & Responsibilities:
- Review key performance indicators,



regularly focusing on long term objectives to ensure Client and Organization goals are continually met.
- Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
- Lead cross-functional activities and communication to further partnership between organization and assigned clients.
- Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.
- Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
- Responsible for leading, providing career development, and evaluating direct reports.
- Prepare, deliver, and facilitate both client and internal business presentations and meetings.
- Promote teamwork and cooperative effort.
- Help train and provide

📌 Deputy Manager-Operations (Mumbai)
🏢 Sagility
📍 Mumbai