We are looking for an enthusiastic and agile individual with an overall experience of 3+ years to join Upland India as a QA Analyst for our Upland Shared Services Organization (SSO). The individual will work on testing for projects and break/fix support items in Salesforce, NetSuite, and other Business Systems.
What would you do?
- Design, implement, and refine testing plans, processes, and procedures to identify potential issues effectively.
- Ensure products, services, and systems enhancements and customizations meet customer requirements and expectations, Business Systems processes, and regulatory compliance standards.
- Collaborate with system administrators and development teams to recommend improvements and solutions for identified quality issues.
- Analyze test results and produce comprehensive reports or emails that detail findings and recommendations for quality enhancement.
- Create and maintain detailed documentation for quality testing and assurance activities.
- Monitor quality metrics and performance indicators,
report findings to management, and propose actionable improvements.
What are we looking for?
Experience and Education:
- 3+ years in QA testing and Test Plan authoring
- Bachelor’s degree required - Computer Science, MIS or equivalent
Primary Skills: The candidate must possess the following primary skills:
- Proven experience as a Quality Analyst or similar role testing Business Systems (Salesforce, NetSuite, etc.).
- Ability to develop comprehensive test plans and test case scenarios based on requirements documents, Case Descriptions, and interactions with appropriate Business Systems Admins, Developers, Business Analysts, and Project Managers
- Ability to document test scripts, execute test scripts, and triage issues.
- Strong analytical skills and excellent attention to detail
- Ability to identify system issues that could lead to significant problems.
- Has experience with QA test
📌 QA Analyst II (India)
🏢 Upland Software
📍 India
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