The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.
The Services Product Specialist will support the following areas:
- Oracle eBS Field Service/Mobile Field Service
- Oracle eBS Depot Repair
- Oracle eBS Install Base
- Oracle eBS Oracle Service Contracts
- Other Service related areas
Key Responsibilities:
- Design and deliver enhancements and process improvements to ERP systems
- Translate business requirements into scalable, standardized solutions
- Ensure enhancements are aligned with regional and global strategies
- Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
- Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
- Identify and eliminate duplicated or overlapping processes and solutions
- Provide expert-level support on complex, non-standard, or recurrent tickets
- Analyze root causes of recurring issues and convert them into enhancement backlog items
- Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation
Key Performance Indicators(KPIs)
- Application Stability : Maintain and improve system reliability and uptime
- Project Success : Deliver enhancements and projects on time, on scope, and on budget
- % Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives
Qualifications:
- Experience
- 5+ years of experience in ERP systems implementation, support, or product management
- Demonstrated experience in dri
📌 Product Specialist (Pune)
🏢 Vertiv Group
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.