Company Description

Husk Power Systems (“Husk”) is an award-winning clean energy company serving rural Asia and Sub-Saharan Africa. In 2024, it was named to Rapid Company’s list of 50 Most Innovative Companies in the World, ranking #24 overall and #1 in the energy category. In 2023, it was also named the “World’s Best Challenger Brand” in the energy industry. The company’s AI-powered rural energy platform, centered around community solar minigrids, provides 24/7 renewable power to rural households, commercial customers, institutions and small factories. It also delivers a range of other products and services, including e-commerce and credit-financing of quality-assured appliances for home and commercial use, as well as community-based solutions for e-mobility and the agricultural value chain. Husk’s mission is to superchange economic growth and social well-being in rural communities that are unserved and underserved.

Job Description

Key Responsibilities Include:
• Develop and execute customer relations strategies, policies,



and procedures to ensure exceptional customer experiences throughout the customer journey.
• Lead and manage a team of customer relations professionals, providing guidance, coaching, and support to achieve departmental goals.
• Collaborate with cross-functional teams, including Sales, Marketing, and O&M;, to align customer relations efforts with overall business objectives.
• Establish and maintain a customer-centric culture within the organization, promoting a customer first mindset across all departments.
• Develop and implement customer feedback mechanisms to gather insights, assess satisfaction levels, and identify areas for improvement.
• Analyze customer data and feedback to generate actionable insights and recommendations for enhancing customer experiences.
• Implement effective customer segmentation strategies and develop personalized communication plans to engage customers and drive loyalty.
• Oversee the resolution of customer issues a

📌 Head CRM (Patna)
🏢 Husk Power Systems
📍 Patna