Description
Primary Roles & Responsibilities

· Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility.

· Single point of escalation for the enterprise, including Vendor escalations when required.

· Manage critical situations to ensure proper focus, communication, and relationship management throughout the escalation process, including, but not limited to scheduling the coordination of activities for all technical personnel required.

· Manage to annual budget and meet all financial performance objectives inclusive of gross profit and related financial metrics. Review and analyze budget and financial reports for area of responsibility and take corrective action as needed.

· Proactive review and management of current inventory to meet contractual Service Level Offerings.

· Responsibility of developing, reporting and distributing on various business metrics and dashboard

· Review, distribute and implement Manufacturer product bulletins/alerts as required





· Interacts with all levels of sales and operations personnel. Partner with the Project Management Office (PMO) to establish operational objectives and assignments to project team members when required.

· Track Site Passwords, Backups, Version Control

· Track adherence and completion of all Service Prescriptions in scope

· Meet goals for area of responsibility including analyzing and managing performance, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.

· Deploy and manage consistent, structured and disciplined systems, policies, procedures and practices to ensure reliable and quality product & service delivery consistent with company objectives and customer expectations.

· Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee docume

📌 Project Manager (Mumbai)
🏢 Black Box
📍 Mumbai