Job Title: Head of Operations

Department: Operations

Reports To: Director, HKBKGI

Job Purpose:

To ensure the seamless functioning of the institution's infrastructure, procurement, IT systems, legal affairs, budgeting, project execution, and campus operations through strategic planning, vendor coordination, and timely execution of activities across Institutions in HKBKGI.

Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs)

1. Infrastructure Planning, Enhancement & Execution
- KRA:
Plan, execute, and optimize infrastructure projects including buildings, renovations, and lab setups as per AICTE norms.
- KPIs:
- % of projects completed on time and within budget
- Compliance rate with AICTE/other statutory norms
- User satisfaction score post-implementation

2. Procurement
- KRA:
Handle procurement from daily needs to capital-intensive project equipment.
- KPIs:
- Procurement cycle time
- Vendor compliance rate
- Cost savings achieved through negotiation

3. Project Management
- KRA:
Manage end-to-end lifecycle of projects including need analysis, planning,



budgeting, execution, and delivery.
- KPIs:
- Project success rate (% on-time and on-budget)
- Stakeholder satisfaction index
- Number of deviations from project plans

4. Vendor Management
- KRA:
Develop and manage vendor relations for both permanent and temporary vendors.
- KPIs:
- Number of vendors with valid contracts
- Vendor performance score
- SLA compliance rate

5. IT Infrastructure Management
- KRA:
Oversee planning, implementation, and maintenance of IT infrastructure including CCTV, Wi-Fi, biometrics, and networking.
- KPIs:
- System uptime %
- Ticket resolution time
- Asset issuance and tracking accuracy

6. Daily Campus Operations
- KRA:
Ensure smooth daily functioning of the campus.
- KPIs:
- Number of operational incidents reported/resolved
- Internal user satisfaction survey

7. Campus Maintenance (HK, Garden, etc.)
- KRA:
Maintain hygiene and enhance greenery across the campus

📌 OSB-Operations Head (Bengaluru)
🏢 NextHire
📍 Bengaluru