Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

We are looking for the Capability Lead to drive the execution and harmonization of customer-centric servicing journeys within our global insurance servicing mobile app. This hands-on role is responsible for coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country specific regulatory, operational, and customer needs. The Capability Lead will also design and deliver data and analytics solutions, ensuring post-launch enhancements are data-driven and rooted in usage analytics.

Key Outcomes
- Operational improvements :



Measurable cost savings via automation, reduced turnaround time and fewer errors
- Customer experience uplift: Improved CSAT/NPS, app ratings and engagement metrics
- Commercial impact: Revenue generation via upsell, cross-sell, and NPS commercialization
- Adoption at scale: Harmonized product features and servicing journeys successfully launched and adopted across all markets

Responsibilities

Requirement Development & Harmonization
- Coordinate and provide requirements: Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data and technology teams to capture goals, pain points, and regulatory, operational, and customer needs
- Product harmonization: Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations
- Roadmap Prioritization: Define and prioritize the capability roadmap based on business imp

📌 Product Owner- (Bengaluru)
🏢 Prudential
📍 Bengaluru