Hybrid Cloud L3 Support Engineer
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Our teams collaborate to transform insight into innovation. In today’s quick paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
Technical Support Engineer responsibilities include:
- Team member will be supporting legacy Nimble, Alletra 5000, Alletra 6000, Backup and Recovery, DHCI and exposure to GreenLake for File, Alletra MP X10000.
- Energetic team player with excellent customer relationship skills
- The ability to maturely and professionally manage and triage customer service issues
- Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
- Effectively and efficiently handle all levels of technical support calls