Description
Are you excited by creatively solving problems and delivering exceptional customer service?
Would you like to work with cutting-edge technology and solve complex challenges?
Join our Services Team as a Support Delivery Manager
Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through transparent communication, honesty and listening to our customers.
Take ownership of prestigious accounts
You will operate at the heart of what our business values the most: supporting our customers, in this case, French customers. You will be a trusted advisor to our high value customers, providing guidance and advice. Your job will be to proactively support customers, manage escalations and drive problem prevention.
As a Support Delivery Manager, you will be responsible for:




- Taking ownership for managing the support experience of strategic accounts and playing a trusted advisor role in ensuring customer satisfaction
- Owning a data driven approach to inform, support, introduce process improvements and operational efficiency for our customers
- Collaborating with and coordinating technical support, engineering, product management and account teams to resolve customer incidents and escalations
- Driving incident reviews and introduction of resulting process improvements
- Managing problem prevention, often long-term, to help resolve repeated or systemic problems

Do what you love
To be successful in this role you will:
- Have extensive support experience working in account management or customer success role in a technical environment
- Be well versed in how the internet works, it's networks and protocols e.g. TCP/IP , HTTP ,DNS, TLS/SSL
- Have experience with content delivery performance, cloud computing, cybersecurity incident management and attack mitigation t

📌 Support Delivery Manager (India)
🏢 Akamai
📍 India