At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting recent benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Customer Experience Specialist (JL2) will be responsible for supporting customer-facing activities across customer channel management, case management, onboarding, relationship management, contract and dispute management, and administrative operations. The role requires strong focus on accuracy, process adherence, timely resolution,



and effective communication with customers and stakeholders.

You will be Responsible for:
- Managing customer-facing activities, including customer channel management, case management, onboarding, and relationship management.
- Supporting customer interactions and ensuring timely and accurate responses to customer queries.
- Handling customer cases, follow-ups, and basic escalations with ownership.
- Supporting customer onboarding and relationship management activities in line with established processes.
- Supporting contract and dispute management activities, including documentation, validation, and follow-ups.
- Executing administrative and operational tasks to support day-to-day customer and business operations.
- Following standardized work routines, processes, and guidelines to ensure consistent service delivery.
- Ensuring the accuracy and timeliness of transactional and administrative activities.
- Identifyin

📌 Lead Logistics Customer Experience and Operations Specialist (Pune)
🏢 Maersk
📍 Pune