Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients

from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through

end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and

design capabilities coupled with deep domain understanding. We combine services and products to maximize

business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science

& healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep

technology and domain experts, and global teams. Incedo University, our learning platform, provides ample

learning opportunities starting with a structured onboarding program and carrying throughout various stages of

your career. A variety of fun activities is also an integral part of our friendly work workplace. Our flexible

career paths allow you to grow into a program manager,



a technical architect or a domain expert based on your

skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description

Key Responsibilities
- Provide L1 and L2 production support for Payment Applications servicing US markets.
- Investigate, analyze, and resolve production incidents and service requests within defined SLA commitments.
- Execute SQL queries to retrieve, validate, and analyze production data for troubleshooting and reporting purposes.
- Coordinate with various stakeholders, including end users, engineering teams, infrastructure teams, product owners, and third-party vendors to ensure timely issue resolution.
- Track, document, and manage incidents, service requests, root cause analyses, and resolutions

📌 Senior-Software Engineer (Gurugram)
🏢 Incedo
📍 Gurugram