- Supports Quality function through issue containment. Coordinates sort/rework product to minimize impact on customer. Gathers accurate and complete information for product failures. Communicates to Quality team through established processes.
- Register & validates warranty status and facilitate warranty returns and replacements or credit note. Negotiates rework/repair cost as appropriate. Approves and processes repair invoices. Coordinates with customer the return of samples or lot rejections to enable continuous improvement.
- Conducts data analysis of present and historical data to identify improvement opportunities. Works with plant Quality teams to identify and eliminate defects. Maintains pareto/awareness of defects identified by customers and drives resolution of top issues.
- Participates in team process improvements, such as system conversion testing and feedback.
- Processing and coordinating for spare movement required for warranty repairs.
- Receiving of spare orders, contract review, SO generation, spares arrangement & allocation, co ordination for packing & dispatch.




- Anchoring of service jobs for revenue generation.
- Perpetual inventory management of FGSP/ FGST location.
- Receive, Register, Analyze, contain and resolves customer issues adhering to company warranty policies.
- Allocating customer complaints to service centre and coordination for timely closure.
- Provides frontline warranty customer support for LT motors , HT motors & Fan such as travel to customer production/field locations to analyze rejected product. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.

Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many othe

📌 After Sales Engineer (Kolkata)
🏢 Marathon Electric
📍 Kolkata