Description
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Head Housekeeper, you’ll help the Operations Manager in supervising all aspects of housekeeping and laundry – and ensure high standards and maintained.

Your day to day
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other department heads
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements




• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Handle complaints and special requests to achieve complete guest satisfaction
• Comply with special needs and requests of the guests, VIPs and repeat visitors

Financial
• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

Responsible Business
• Maintain and order supplies and equipment in a timely and effective manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
• May maintain procedures for security of lost and found items
• Perform other duties as assigned. May also serve as manager on duty

📌 Assistant Housekeeping Manager (India)
🏢 IHG
📍 India