Description

Role: Client Support Specialist
Location: Remote (India - Gujarat, Maharashtra, Madhya Pradesh, Uttar Pradesh, West Bengal, Telangana)
Working Hours: Eastern Standard Time (EST)

About MediaRadar:
MediaRadar equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.
With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage
Position Overview:
As a Client Support Specialist, you will be a key player in delivering exceptional service to MediaRadar's North American clients. You will handle technical support inquiries, troubleshoot issues,



and ensure timely resolution. This role demands strong communication skills, technical acumen, and the ability to work efficiently in EST hours to support our North American client base.
Key Responsibilities
Client Support & Issue Resolution
- Provide timely and accurate responses to customer inquiries and technical issues via email, chat, and phone.
- Troubleshoot and resolve technical problems related to MediaRadar’s suite of products.
- Ensure all support tickets are resolved in a timely manner, adhering to SLAs (Service Level Agreements).
- Serve as the point of contact between clients and internal teams (Customer Success, Product, Engineering) to escalate and resolve complex issues.
- Maintain explicit and concise documentation of customer interactions and resolutions within the CRM (Salesforce.com).

Process Improvement & Client Experience
- Identify recurring customer issues and collaborate with cross-functio

📌 Client Support Specialist (Gujarat)
🏢 MediaRadar
📍 Gujarat