Department: Customer Service / Support
Reports To: Customer Service Manager / Team Lead
Job Type: Full time / Part-Time
Location: Amravati ( Maharashtra )
(Only Male)
Key Responsibilities:
-
Handle inbound and outbound customer calls, emails, or chats professionally and promptly.
-
Address customer queries, concerns, and complaints with accuracy and efficiency.
-
Provide detailed information about products, services, and company policies.
-
Document customer interactions and maintain accurate records in the system.
-
Escalate unresolved issues to the appropriate department or team leader.
-
Follow up with customers to ensure resolution and satisfaction.
-
Maintain a positive, empathetic, and professional attitude toward customers at all times.
-
Meet daily, weekly,
and monthly performance and quality targets.
-
Stay updated with product knowledge and company processes.
-
Adhere to all company protocols, procedures, and regulatory compliance requirements.
Qualifications & Skills:
-
High school diploma or equivalent; a bachelor’s degree is an advantage.
-
Previous experience in a customer service or call center role preferred.
-
Excellent verbal and written communication skills.
-
Proficiency in using customer service software, CRM systems, or call center tools.
-
Strong listening, problem-solving, and multi-tasking abilities.
-
Ability to work independently and collaboratively in a fast-paced environment.
-
Flexibility to work shifts, including weekends and holidays, as required.
📌 We Are Hiring CCA In Amravati
🏢 Mspire Ventures
📍 Amravati
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.