Career Category
Information Systems
Job Description
What you will do
Role Overview
The Business Analyst, Field Excellence – CRM is a global role within GCCI, contributing directly to the Field Excellence strategy for the JAPAC region. You will play a key role in delivering high‑quality CRM support, optimizing and standardizing processes, and driving operational excellence across multiple markets. Someone curious, analytical, cooperative, and unafraid to challenge the status quo. We value people who think critically, explore new ideas, and see “problems” as opportunities to learn, evolve, and create better solutions.
In this role, you will:
- Help define and embed best‑in‑class CRM and Field Excellence standards
- Drive problem‑solving through root cause analysis and sustainable solutions
- Support affiliates/ markets by providing high‑quality CRM assistance for complex issues
- Partner directly with business stakeholders to understand business needs, clarify problem statements, and support effective solutioning.
- Collaborate across business, technical,



and operations teams to ensure alignment, timely execution, and successful delivery of business outcomes.
- Use automation and AI‑enabled tools to enhance efficiency and scalability
- Continuously refine support models using data insights and performance metrics
- Work closely with first‑line support, DTI/Technology, and external vendors
- Contribute to documentation, training, and adoption of new capabilities
- Engage actively in the global Field Excellence community within GCCI

This is a role for someone who enjoys understanding how things work, identifying opportunities to improve them, and helping teams adopt better and smarter ways of working.

WIN
What we expect of you
We value diversity of thinking, curiosity, and people who are energized by learning and improving. The professional we seek is a strong communicator, critical thinker, creative problem-solver and proactive team player who thrives in global env

📌 Business Analyst, Field Excellence – CRM (Hyderabad)
🏢 AMGEN
📍 Hyderabad