Skill required: Case Management - Employee and Labor Relations
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 7 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • At least 3 years of HR Experience
• People Relations experience a plus
• Workday Experience a plus
• HR Domain certification would be a plus
• Strong MS Office and Excel skills
• Proficient with Operational Excellence Practices
• Should have prior People Mgmt experience ( Minimum 2-3 years)
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results & detail-oriented
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Valuable written and verbal skills. Strong English language communication skills
• Excellent Customer Service skills
• Quality driven – in communications and all system transactions.
• Ability to de