Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

We are seeking a highly motivated and experienced Training Specialist to join our team as a Claims Administration Trainer. In this role, your focus will be on equipping our team members with the necessary expertise to effectively handle claims processing, customer inquiries, and ensure compliance with company policies and industry regulations. As a Training Specialist, you will play a critical role in maintaining the high standards of our claims administration department and contribute to the overall success of the organization.
Job title:

Process Trainer (PCC) Voice Trainer
Job Description:

Education: Any Graduate

Experience: 3+ Years





Roles & Responsibilities:
- Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.
- Conduct onboarding training for recent hires and ensure a smooth integration into the department's workflows and processes.
- Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.
- Develop and deliver training sessions through various methods, including classroom-style instruction, webinars, workshops, and one-on-one coaching.
- Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.
- Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.
- Maintain and update training records, track employee

📌 Process Trainer (Bengaluru)
🏢 Sagility
📍 Bengaluru