Description
Mashreq Business Banking
JOB DESCRIPTION

Job Description
1
Job Title:
Team Leader – Business Banking VRM
Department:
Business Banking
Direct Supervisor:
Area Manager, Business Banking
Job Number:
2
Job Purpose
- Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel.
- Assist the management in formulation of business strategy for Neobiz & Micro and to work closely with proposition, finance and investment advisory for successful delivery of the strategy.
- Manage the team of Business Banking Virtual Relationship Managers
- Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching.

3
Dimensions
Operating Dimension
Areas
Annual FER (AED)
Annual Liability Growth
Number of Staff
VRM Channel
48,00,000
30,000,000
10
Capital Expenditure Budget
NA
NA
NA
NA
4
Key Result Areas Strategic:
- Develop a transparent business plan and strategies for Superior Sales & Service delivery,



as well as the scope & definition of the desired “customer experience”. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members
- Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
- Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities.
- Develop and implement in conjunction with other stakeholders service standards and customer experience plans team to increase customer awareness of Business Banking range of product and increase revenue per customer.
- Generate business performance for management by combining Sales & Service metrics and process them into actionable reports for overall service measurement & productivity improvements. i.e. FX achievements, Trade achievem

📌 Team Lead (Bengaluru)
🏢 Mashreq Bank
📍 Bengaluru