As an Inside Sales Engineer, you will play a key role in bridging the gap between engineering and sales, supporting customers with technical solutions, product recommendations, and proposal development.
This role is ideal for professionals who enjoy techno-commercial interactions, working closely with both internal teams and customers to deliver high-quality engineered solutions.
Key Responsibilities
? Technical & Sales Support
- Provide technical support and product recommendations to customers and the sales team
- Understand customer requirements and suggest suitable engineering solutions
- Act as a key point of contact for technical queries and solution discussions
? Proposal & Quotation Management
- Prepare and deliver technical proposals, quotations, and documentation
- Ensure accuracy in specifications, pricing, and timelines
- Coordinate with internal teams for timely submission of proposals
? Engineering Coordination
- Work closely with engineering teams to understand:
- Product specifications
- Customization capabilities
- Application suitability
- Translate technical details into customer-friendly communication
? Sales Inquiry Management
- Manage and follow up on incoming sales inquiries and leads
- Identify customer needs and align them with suitable product offerings
- Support the sales team in progressing opportunities toward closure
? Customer & Stakeholder Engagement
- Collaborate with internal and external stakeholders to ensure:
- Smooth communication
- Timely execution
- High customer satisfaction
- Support customers from inquiry stage through order processing
? Continuous Improvement & Market Awareness
- Stay updated on industry trends, competitor offerings, and product developments
- Contribute to process improvements within the EPT team
- Participate in cross-functional collaboration and knowledge sharing