Platform Support Engineer (L1)

ABOUT ZINIER

Zinier is on a mission to empower frontline workers — and the people supporting them — to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless, Zinier's no-code customisation platform drives Technology Equity, improving the lives and productivity of workers who keep the world up and running.

We are a global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India. Our investors include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

ROLE OVERVIEW

We are looking for a Platform Support Engineer to join our global 24/7 support team. You will be the front-line custodian of our customer experience, providing technical support across all areas of the Zinier platform. This is an excellent opportunity for engineers who enjoy debugging, problem-solving, and direct customer engagement,



with transparent pathways to grow into senior technical or customer-centric roles.

KEY RESPONSIBILITIES
- Monitor and respond to customer requests across email, chat, and phone within defined SLAs.
- Diagnose and resolve L1/L2 technical issues, including workflow misconfigurations, API failures, and data discrepancies.
- Investigate logs, trace workflow execution paths, and analyse JSON payloads to isolate breaking logic.
- Resolve simple-to-complex requests independently; escalate appropriately when required, with clear documentation of findings.
- File production deployment requests on behalf of customers, coordinating with internal teams.
- Identify gaps in knowledge-base articles and contribute new documentation to reduce repeat queries.
- Maintain Zinier's high standards for customer communication and response-time adherence.
- Engage actively in product and technical training to deep

📌 Platform Support Engineer (Bengaluru)
🏢 Zinier
📍 Bengaluru