About - Affordplan is a leading healthcare payment platform, offering the Swasth product that enhances patient
engagement and helps them save on medical expenses. With a presence in 32 cities and partnerships
with 100+ hospitals, Affordplan is a funded startup planning to expand its portfolio.
Responsibilities-
- Analyze Work Processes: Understand and evaluate current workflows within the unit to identify inefficiencies and areas for improvement.
- Identify Gaps: Continuously monitor operations to spot any gaps in service delivery, coordination, or patient experience.
- Develop Reporting Structures: Create and maintain effective reporting formats that provide transparent visibility into unit performance, issues, and resolutions.
- Unit-Level Insight: Maintain deep knowledge of the unit's functioning — patient flow, staff responsibilities, peak times, and recurring challenges — to ensure smooth daily operations.
- Team Coordination & Support: Guide and support FCs in handling escalations,
ensuring SOP adherence, and maintaining quality communication with patients and departments. 15-20 members
- Data-Driven Decision Making: Use collected data and reports to support improvements and optimize processes across the unit.
- Training & Mentorship: Assist in up skilling new or existing team members through guidance, performance feedback, and process clarifications.
- Escalation Handling : Be the first point of contact for escalations before they reach management, resolving issues quickly and professionally.
- Attire Monitoring : Ensure all FC team members follow the proper dress code and grooming standards as per hospital protocol, maintaining a professional and hygienic appearance at all times.
- Zimyo Attendance Follow-up : Regularly monitor attendance records on the Zimyo app, follow up with team members on missing punches or irregularities, and ensure timely correction and compliance.
Othe
📌 Affordplan- Assistant Area Manager (Ghaziabad)
🏢 NextHire
📍 Ghaziabad
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