A successful Customer Experience Architect acts as an SME for the suite of Adobe experience cloud
products and services. They enjoy designing transformational solutions and working directly with
customers to meet their business needs. An individual filling this role will work closely with the sales
counterparts to influence and accelerate large sales opportunities, globally. Provides thought leadership
and consultation throughout the life cycle of this transformation. This individual will act as a liaison
between the internal and external stakeholders to align the right delivery strategy, estimates, and timelines to
service client requirements.
Job Description
a. Operate in a fast-paced environment where you will be responsible for driving
multiple customer opportunities in parallel and
b. Prepare compelling proposals with technical solutions design, engagement &
execution approach, timelines , estimates.
c. Lead deep discovery sessions with clients to understand their key business needs,
implementation use cases and technical requirements. Communicate confidently
and pro-actively with customers and internal stakeholders throughout the pre-sales
cycle.
d. Problem solve, build strategies and create innovative solution architectures uniquely
tailored to customer objectives. Develop robust recommendations, proposals, and
scope of work documents for Adobe Consulting engagements.
e. Help customers understand Adobe’s diverse capabilities to drive transformation
f. Continuously improve the Solution Architecture team’s knowledge, methodologies,
and customer-facing collateral
g. Ability to articulate complex ideas in a easy and understandable manner.
h. Identify business problems and tie your proposed solutions to measurable success
criteria
i. Excellent customer-facing skills with experience presenting to and achieving
consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)
j. Trusted colleague who can collaborate with multiple team members to arrive a