Company Description

Our philosophy is to understand our customers’ business first before we get to the technology.

This approach leads to clever software; streamlining old processes, saving money and delivering positive change.
Our technology has helped the NHS screen millions of babies for hearing loss, ensures hundreds of housing providers are managing their homes efficiently and helps officers in over a dozen different police forces to make better decisions at the frontline.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in recent opportunities without limits for growth and innovation.

Job Description

Opening for ACSM
Experience (Years): 8-10 years
Industry / Technology background: IT Client Service Management
Location: Mumbai
Working Hours: UK Business Hours; On-Call Support




The Associate Client Services Manager has responsibility for assisting the Senior Client Service Manager with the day-to-day management and of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as one of the point of contacts for all service delivery escalations.
The core responsibilities of the role will be to:

●Assist with transition of a major client into BAU Service Operation

●Ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards

●Will develop, under supervision from the Senior CSM, customer and third party relationships at all levels to maximise customer satisfaction and ensure services are in line with the customer’s IT/IS business strategy and pr

📌 Associate Client Service Manager (Mumbai)
🏢 NEC Software Solutions
📍 Mumbai