About Betterworks

Betterworks is HR software to align, develop, and activate your workforce for business growth. Organizations are able to replace outdated, ineffective, universally loathed annual review processes with powerful Continuous Performance Management programs that help managers be better at the conversations, coaching, and development necessary to inspire and motivate the entire workforce to achieve an organization's top priorities today and be ready for tomorrow's challenges.

What You’ll Be Doing

We are looking for a Technical Support Engineer to join our Customer Support organization and help deliver an exceptional experience for our customers. In this role, you will support day-to-day customer issues while also serving as a technical escalation point for high-severity and high-impact product issues, including those from Signature Support customers.

You will work closely with our Engineering team in India, as well as Product and Customer Success, to diagnose complex issues, identify root cause, document solutions,



and improve continuity and quality of support across regions. This is a highly cross-functional role with real influence on product quality and customer satisfaction.
- Support customer-reported issues through standard support channels as part of daily queue work.
- Act as an escalation point for high-severity and high-impact customer issues, including Signature Support customers.
- Troubleshoot and resolve issues involving SSO/SAML, APIs, data syncs, integrations, and platform configuration.
- Perform deep investigation using logs, system tools, and debugging workflows to identify root cause.
- Partner closely with Engineering (including our India-based Engineering team) and Product to escalate bugs and track issues through resolution.
- Clearly document findings, workarounds, and fixes in internal tools and customer-facing knowledge articles.
- Support incident response for production issues, including customer communication support and

📌 Technical Support Engineer (Bengaluru)
🏢 BetterWorks Systems
📍 Bengaluru