Job DescriptionOn behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.
nAbout the Client: A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.
nRole & Requirement Details overview
nExperience: 12+ years overall
nLeadership Experience: 5+ years in Team Management & People Leadership
nLocation: Pune
nGlobal Exposure: US & Europe
nDomain: Investment Banking – MANDATORY
nTeam Size: 10–15 Media Analysts
nKey Skills
nOperations & Process Management
nTeam Leadership & People Management
nClient & Stakeholder Management
nProcess Excellence & Continuous Improvement




nPerformance Management & Governance
nQuality & Process Audits
nRoot Cause Analysis (RCA) & Remediation
nClient Escalation Management
nWorkload Planning & Performance Tracking
nAccount Transition & Service Delivery
nGlobal Stakeholder Management
nAnalytical & Problem-Solving Skills
nExcellent Written & Verbal English Communication
nMandatory: Candidates must have relevant Investment Banking domain experience along with robust operations delivery and team management experience.
nWe thank all candidates for their interest. Please read role and candidate requirements carefully, before applying. Shortlisted candidates will hear from us within a week.

📌 Operations Team Lead (Pune)
🏢 Nexo
📍 Pune